Who are Support?
We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.
If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.
What's the SLA?
Because the majority of requests require research to resolve, it can sometimes take us up to 48 hours to respond, though we make every efford to get back to you as quickly as possible. Most queries are answered in less than 24 hours.
If your request is urgent or if you have any addtional information you would like to provide, feel free to give us a call on 03333 449 984 (Option 1).