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Support Team

Who are Support?

We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.

If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.

What's the SLA?

Because the majority of requests require research to resolve, it can sometimes take us up to 48 hours to respond, though we make every efford to get back to you as quickly as possible.  Most queries are answered in less than 24 hours.

If your request is urgent or if you have any addtional information you would like to provide, feel free to give us a call on 03333 449 984 (Option 1).

Who are Support?

We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.

If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.

Contact Support today!

Popular Knowledge Base topics

e4education blog

  • Happy birthday to us - celebrating 20 years of e4education!

    Celebrating 20 years of creativity, innovation and pushing the boundaries of school website technology

    Like many great companies, e4education started out from a humble home office. That was back in April 2001. Today the business has grown to employ more than 40 people and support more than 2,000 schools and trusts.

    e4education’s founder and CEO, John Roach, takes a look back over the last 20 years and how the business has evolved.

    Read More
  • SLT to CRT - my journey from teaching to account management

    Introducing Ellie; a Cambridge graduate, former primary school teacher and senior leader, who in January 2021 joined e4education as the newest member of the Customer Relations Team.

    Ellie will be working with our northern customers, building long-term relationships to help them enhance their school websites and get the most from their investment.

    Here she shares her experiences and her top 3 essential tools to support schools.

    Read More