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Support Team

Who are Support?

We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.

If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.

What's the SLA?

Because the majority of requests require research to resolve, it can sometimes take us up to 48 hours to respond, though we make every efford to get back to you as quickly as possible.  Most queries are answered in less than 24 hours.

If your request is urgent or if you have any addtional information you would like to provide, feel free to give us a call on 03333 449 984 (Option 1).

Who are Support?

We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.

If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.

Contact Support today!

Popular Knowledge Base topics

e4education blog

  • Latest Live - November 2019

    This month we've launched 32 fantastic new websites for schools and multi-academy trusts across the country. Each of our websites is built onto our secure, scalable and robust Content Management System which is exceptionally intuitive and easy to use.

    We've highlighted a selection of our November latest lives below - perhaps they will inspire you to contact our team about starting an exciting new website project of your own?  

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  • Change Starts With Us - Anti-Bullying Week 2019

    Did you know that more than 24% of children surveyed by the Anti-Bullying Alliance said that they are bullied once a week or more?

    In association with 02, the ABA carried out a survey of over 1,000 eleven to sixteen year olds to find out the scale of bullying experienced by young people today. 

    Nearly one child in every classroom (3%) said that they are bullied every day

    Read More