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Support Team

Who are Support?

We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.

If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.

What's the SLA?

Because the majority of requests require research to resolve, it can sometimes take us up to 48 hours to respond, though we make every efford to get back to you as quickly as possible.  Most queries are answered in less than 24 hours.

If your request is urgent or if you have any addtional information you would like to provide, feel free to give us a call on 03333 449 984 (Option 1).

Who are Support?

We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.

If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.

Contact Support today!

Popular Knowledge Base topics

e4education blog

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    With schools back in session and navigating the ‘new normal’, the next key event in the school marketing calendar is open days and open evenings.  

    But with social distancing regulations, ever-changing government guidance and a general sense of national nervousness, schools and trusts are having to contend with a whole new set of challenges this year. 

    So, how can you conduct a successful school open day and achieve your admissions goals in a socially distanced world? 

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    Email is a key communication channel globally and the education sector is no exception. Most schools and trusts now use email as a key communication tool – both internally with staff and students and as one of the main methods of school-home contact with parents.  

    But the challenge is ensuring your audience is opening, reading and responding to them. So, are your parents getting the message?  

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