Skip to content ↓

help

Support Team

Who are Support?

We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.

If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.

What's the SLA?

Because the majority of requests require research to resolve, it can sometimes take us up to 48 hours to respond, though we make every efford to get back to you as quickly as possible.  Most queries are answered in less than 24 hours.

If your request is urgent or if you have any addtional information you would like to provide, feel free to give us a call on 03333 449 984 (Option 1).

Who are Support?

We're a friendly bunch who really care about making sure you feel fully supported with your website. We want to ensure your website experience is enjoyable, informative and efficient.

If problems occur along the way, as they sometimes do... we will act as swiftly as possible to seek out a solution. We do our utmost to keep you informed at all stages with clearly defined SLA's (Service Level Agreements) and expectations.

Contact Support today!

Popular Knowledge Base topics

e4education blog

  • Latest Live - November 2020

    It seems impossible that it's almost December already but we're more than ready to don the Christmas jumpers, turn up the festive tunes and see out the last month of this most unusual year in style!

    Before we do that though, we need to celebrate the successful launch of the 24 fantastic new school websites that have gone live during November! Congratulations to all of these customers. 

    If any of the brilliant designs below spark inspiration for a new project, please don't hesitate to get in touch.

    Read More
  • 5 top tips for producing quality school website content

    Content is one of the most important elements of a new school website design, but it is frequently the area which is often overlooked when planning a new project.  

    We’ve put together 5 top tips to make sure your school or trust is confident when it comes to collating, reviewing and populating the content for your new school website.  

    Read More